Last Updated: 30 August 2026

1. Introduction

Welcome to Revorray Limited.

These Terms & Conditions (“Terms”) govern your use of the Revorray website and, where applicable, the provision of services by Revorray Limited (“Revorray”, “we”, “us” or “our”).

By using our website, submitting an enquiry, requesting a quotation, accepting a quotation, placing a booking or otherwise engaging our services, you agree to these Terms to the extent applicable to your interaction with Revorray.

These Terms should be read together with our:

Privacy Policy;
Cookie Policy;
quotations;
proposals;
service agreements;
equipment rental agreements; and
any project-specific terms agreed between Revorray and a client.

Where a signed agreement, accepted quotation or other written project-specific agreement conflicts with these general Terms, the project-specific agreement will take precedence in relation to that project.

2. About Revorray

Revorray Limited is a Kenya-based language and event-services company providing services including:

simultaneous interpretation;
consecutive interpretation;
remote and online interpretation;
language translation;
interpretation equipment rental;
multilingual conference solutions;
audio-visual support;
technical event support; and
related communication and event services.

Our website is:

www.revorray.com

3. Use of This Website

You may use this website for legitimate purposes including:

learning about Revorray;
reviewing our services;
requesting information;
requesting quotations;
contacting our team; and
making legitimate business enquiries.

You agree not to use the website:

for unlawful or fraudulent purposes;
to attempt unauthorised access to our systems;
to introduce viruses, malware or harmful code;
to interfere with website operation or security;
to impersonate another person or organisation;
to submit deliberately false information;
to scrape, reproduce or systematically extract website content without authorisation;
to infringe intellectual-property rights; or
in any manner that may harm Revorray, our clients, partners or other website users.

We may restrict or block access where we reasonably believe the website is being abused.

4. Website Information

We make reasonable efforts to ensure information published on our website is accurate and current.

However, website information is provided for general informational purposes and may change without notice.

Descriptions of services, equipment, languages, locations, capabilities, photographs, illustrations and other website content do not constitute a binding offer unless expressly stated otherwise.

Specific service availability depends on factors including:

event dates;
location;
language combinations;
interpreter availability;
equipment availability;
technical requirements;
venue conditions; and
project scope.

A service is not considered confirmed merely because it appears on our website.

5. Requesting a Quotation

You may request a quotation through our website, email, telephone or another approved communication channel.

To prepare an accurate quotation, we may request information such as:

event date;
event location;
service required;
languages required;
number of participants;
event duration;
venue;
interpretation format;
equipment requirements;
technical requirements;
travel requirements;
project deadlines; and
other information relevant to delivery.

A request for quotation does not by itself create a binding contract.

6. Quotations

Unless otherwise stated, quotations are based on the information available to us when they are prepared.

A quotation may change if the project requirements subsequently change.

Changes that may affect pricing include:

additional languages;
additional interpreters;
increased event duration;
overtime;
additional event days;
additional equipment;
venue changes;
location changes;
travel requirements;
additional technicians;
additional translation volume;
urgent delivery;
changes in event format; or
other material changes to the agreed scope.

The validity period of a quotation will normally be stated in the quotation itself.

Once the validity period expires, Revorray may revise pricing or availability.

7. Formation of a Booking or Contract

A booking becomes confirmed when the requirements specified by Revorray have been fulfilled.

Depending on the project, these may include:

written acceptance of our quotation;
execution of a service agreement;
issuance of an authorised purchase order;
payment of a required deposit;
written confirmation from Revorray; or
another agreed method of acceptance.

Electronic communication may be used in establishing and confirming agreements where permitted by applicable law.

An enquiry or provisional reservation does not necessarily guarantee availability until Revorray confirms the booking.

8. Pricing

Prices will normally be provided through a quotation or proposal.

Prices may be based on factors including:

service type;
duration;
number of interpreters;
number of languages;
translation word count;
document complexity;
equipment quantities;
number of interpretation channels;
event location;
technical requirements;
transport;
accommodation;
travel time;
urgency; and
personnel requirements.

Unless stated otherwise, any applicable taxes, statutory charges or third-party costs will be treated as indicated in the relevant quotation.

9. Deposits and Payment

Some services may require a deposit or advance payment before confirmation, mobilisation, equipment allocation or commencement of work.

The applicable payment terms will be specified in the quotation, invoice or service agreement.

Clients are responsible for making payments according to the agreed schedule.

Where payment is overdue, Revorray may, subject to applicable law and contractual obligations:

suspend work;
postpone delivery;
withhold mobilisation;
withhold final deliverables;
decline additional services; or
take reasonable steps to recover outstanding amounts.

Any dispute concerning an invoice should be raised promptly after receipt.

Undisputed amounts remain payable according to the agreed terms.

10. Changes to Project Scope

A client may request changes after confirming a project.

We will make reasonable efforts to accommodate such changes, subject to availability and feasibility.

Material changes may require:

revised pricing;
additional personnel;
additional equipment;
revised delivery dates;
additional transport or accommodation;
additional technical resources; or
a revised quotation.

Revorray is not required to perform substantial services outside the agreed scope without agreement on the associated commercial and operational implications.

11. Cancellation and Rescheduling

Events and language assignments often require Revorray to reserve interpreters, translators, technicians, equipment, transport and other resources in advance.

Cancellation and rescheduling terms may therefore apply.

The specific cancellation or rescheduling terms applicable to a project will be stated in:

the quotation;
booking confirmation;
service agreement; or
other written agreement.

Factors affecting cancellation charges may include:

the amount of notice provided;
work already completed;
personnel already reserved;
equipment already mobilised;
transport already arranged;
accommodation already booked;
non-refundable third-party costs; and
other commitments made specifically for the project.

Where an event is rescheduled, Revorray will make reasonable efforts to transfer the booking to the new date.

Availability of the same interpreters, technicians, equipment or other resources cannot always be guaranteed.

12. Client Responsibilities

Clients are responsible for providing information reasonably necessary for successful delivery of the requested services.

Depending on the assignment, this may include:

accurate event information;
schedules and agendas;
venue details;
presentation materials;
terminology;
speaker information;
participant numbers;
language requirements;
technical requirements;
access to the venue;
internet requirements;
power requirements;
security and accreditation information; and
relevant project contacts.

The client must notify Revorray promptly of material changes.

13. Preparation Materials for Interpreters

Professional interpretation depends significantly on preparation and context.

Clients are encouraged to provide materials such as:

programmes;
agendas;
presentations;
speaker notes;
terminology lists;
abbreviations;
reports;
background documents; and
other relevant materials

sufficiently in advance of the event.

Failure to provide appropriate preparation material may affect interpreters’ ability to prepare for specialised terminology, names, acronyms or technical subject matter.

Revorray will nevertheless make reasonable professional efforts to provide the agreed service.

14. Interpretation Services

Interpretation involves communicating spoken meaning between languages in real time.

Revorray seeks to assign suitably qualified professionals according to factors such as:

language combination;
interpretation format;
subject matter;
event type;
location; and
availability.

Interpretation quality may be affected by circumstances outside Revorray’s reasonable control, including:

poor audio quality;
defective microphones;
excessive background noise;
speakers talking simultaneously;
extremely rapid delivery;
inaccessible terminology;
poor internet connectivity;
speakers reading material that was not supplied in advance;
unclear speech;
unexpected language changes; or
technical failures outside systems controlled by Revorray.

Revorray will take reasonable steps to address problems that arise during an assignment.

15. Interpreter Working Conditions

For simultaneous interpretation and other demanding assignments, appropriate professional working conditions should be provided.

Depending on the event, requirements may include:

suitable interpreter booths or working spaces;
adequate sound;
clear audio feeds;
appropriate visibility of speakers or presentations;
reasonable working hours;
interpreter rotation;
scheduled breaks; and
access to relevant event materials.

Where working conditions materially prevent safe or professionally reasonable performance, Revorray may raise the matter with the organiser and seek an appropriate solution.

16. Translation Services

Translation quotations may be based on:

word count;
language combination;
subject matter;
complexity;
formatting requirements;
turnaround time;
certification requirements; and
other relevant factors.

Unless otherwise agreed, translated material is intended to accurately communicate the meaning of the source material.

Clients should provide clear, complete and final source documents wherever possible.

Changes to source material after translation has commenced may result in additional charges or revised delivery timelines.

17. Translation Review and Revisions

Where appropriate, clients should review translated documents after delivery, particularly:

names;
organisation-specific terminology;
product names;
technical terminology;
numerical information;
formatting; and
terminology for which several valid translations may exist.

Where Revorray offers a revision period, the applicable timeframe will be communicated with the project.

Requests involving changes to the original source text, additional content or changes in client preference may constitute additional work rather than corrections.

18. Interpretation Equipment Rental

Where Revorray supplies interpretation or event equipment, the client agrees to use the equipment responsibly and according to any instructions provided.

Equipment may include:

receivers;
headsets;
transmitters;
interpreter consoles;
microphones;
booths;
audio equipment;
cabling;
networking equipment; and
associated accessories.

Ownership of rental equipment remains with Revorray or the relevant equipment owner.

19. Equipment Loss and Damage

Where equipment is placed under the client’s or participants’ control, the client should take reasonable precautions against:

theft;
loss;
unauthorised removal;
deliberate damage;
water damage;
misuse; or
negligent handling.

The treatment of lost or damaged equipment will be determined by the relevant quotation, rental agreement or project agreement.

Normal wear arising from reasonable use will not ordinarily be treated as client damage.

20. Equipment Quantities

Where receivers, headsets or other participant devices are supplied according to an estimated attendance figure, the client is responsible for providing a reasonably accurate expected number of participants.

Additional equipment requested during an event is subject to availability.

Revorray cannot guarantee immediate provision of equipment materially exceeding the quantity previously booked.

21. Equipment Collection and Return

Where equipment is distributed directly to delegates, the event organiser should reasonably cooperate with procedures intended to recover equipment at the end of the event.

These may include:

designated collection points;
distribution records;
event announcements;
identification systems; or
supervised collection.

Project-specific procedures may be agreed for large events.

22. Technical and Audio-Visual Services

Where Revorray provides technical services, our responsibilities will be determined by the agreed scope.

The client should disclose relevant venue and technical information before mobilisation.

Revorray is not responsible for failures arising solely from infrastructure or equipment outside our reasonable control, including:

venue power failures;
venue network failures;
third-party internet outages;
defective venue systems;
unauthorised interference with equipment; or
third-party platform outages.

Where possible, our technical team will assist in identifying reasonable alternatives.

23. Remote and Hybrid Events

Remote or hybrid interpretation depends on internet connectivity, devices, conferencing platforms and third-party infrastructure.

The client is responsible for ensuring that participants and speakers have appropriate access to the chosen platform unless Revorray has expressly agreed to manage those elements.

We strongly recommend conducting technical tests before important remote or hybrid events.

Revorray cannot guarantee uninterrupted operation of third-party conferencing or internet services outside our reasonable control.

24. Recording Interpretation

An interpreter’s live interpretation should not automatically be treated as permission to record, reproduce, publish, broadcast or commercially distribute that interpretation.

If interpretation is intended to be:

recorded;
livestreamed;
rebroadcast;
published;
distributed after the event; or
incorporated into media content,

the client should disclose this requirement before the assignment.

Additional permissions, contractual arrangements or fees may apply depending on the circumstances.

25. Client Materials

Clients retain ownership of documents and materials they provide to Revorray unless otherwise agreed.

By providing material to us, the client confirms that it has the necessary authority to provide that material and to instruct Revorray to use it for the requested service.

Revorray may use client materials only to the extent reasonably necessary to perform the agreed service, administer the project, comply with law or meet legitimate contractual requirements.

26. Confidentiality

Revorray recognises the confidential nature of many interpretation, translation and event assignments.

We take reasonable steps to ensure confidential project information is accessible only to individuals who reasonably require it to perform their responsibilities.

Interpreters, translators, technicians, contractors and other professionals may be subject to confidentiality obligations.

Where enhanced confidentiality is required, clients may request a project-specific confidentiality agreement or non-disclosure agreement.

27. Personal Data and Privacy

Personal information is handled according to our Privacy Policy and applicable data-protection law.

Clients who provide personal information concerning employees, delegates, speakers, customers, research participants or other third parties are responsible for ensuring they have an appropriate basis for providing that information to Revorray.

Where Revorray acts as a processor on behalf of a client, additional data-processing terms may apply.

28. Intellectual Property

Unless otherwise stated, content appearing on the Revorray website—including:

branding;
written content;
graphics;
layouts;
logos;
design elements;
photographs owned by Revorray;
videos owned by Revorray; and
original marketing material

is owned by or licensed to Revorray and is protected by applicable intellectual-property law.

Website content may not be copied, republished, commercially exploited or substantially reproduced without permission except where allowed by law.

29. Intellectual Property in Client Projects

Ownership and usage rights relating to custom translations, event media, designs, recordings or other commissioned deliverables may be governed by the applicable quotation or project agreement.

Unless expressly agreed, Revorray does not obtain ownership of the client’s underlying source material merely because it was provided for interpretation or translation.

30. Subcontractors and Professional Partners

Revorray may engage qualified:

interpreters;
translators;
technicians;
equipment providers;
logistics providers;
consultants; and
other specialist partners

where reasonably necessary to deliver a project.

Revorray remains responsible for managing the services it has contractually agreed to provide, subject to the terms of the relevant agreement.

31. Third-Party Services

Some projects may depend on third-party services including:

hotels;
airlines;
transport companies;
venues;
internet providers;
conferencing platforms;
cloud services;
equipment suppliers; or
payment providers.

Revorray is not responsible for independent third-party acts or failures outside our reasonable control.

Where Revorray purchases third-party services specifically for a client, applicable third-party cancellation or refund conditions may be passed through to the client where agreed.

32. Force Majeure

Neither Revorray nor a client will ordinarily be responsible for failure or delay caused by circumstances beyond reasonable control where performance has genuinely been prevented or materially disrupted.

Such circumstances may include, depending on the situation:

natural disasters;
extreme weather;
fire;
flooding;
epidemic or pandemic restrictions;
civil unrest;
war;
terrorism;
government restrictions;
widespread transport disruption;
widespread power failure;
major telecommunications failure;
industrial action; or
other comparable events beyond reasonable control.

The affected party should notify the other party as soon as reasonably practicable.

The parties should make reasonable efforts to reduce the impact, including considering rescheduling, alternative delivery or other practical solutions where appropriate.

Amounts already committed to unavoidable third-party costs may remain payable where legally and contractually permitted.

33. Health and Safety

Clients and event organisers are responsible for providing a reasonably safe working environment at venues under their control.

Revorray personnel must comply with reasonable venue safety requirements.

We reserve the right to raise or withdraw personnel from circumstances presenting a serious and unreasonable risk to their health or safety, subject to applicable contractual and legal obligations.

34. Limitation of Liability

Revorray will exercise reasonable skill and care in providing its services.

However, to the extent permitted by applicable law, Revorray will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Where liability may lawfully be limited by contract, any project-specific limitation may be stated in the relevant quotation or service agreement.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms removes statutory rights available to a consumer under applicable law.

35. No Guarantee of Event Outcome

Revorray provides language, technical and event-support services.

We cannot guarantee:

commercial outcomes;
attendance levels;
audience reactions;
sales results;
negotiation outcomes;
decisions made by conference participants; or
other outcomes beyond the service we have been contracted to provide.

Our responsibility relates to performing the agreed services with reasonable professional care.

36. Complaints and Service Concerns

If you are dissatisfied with a service, please contact Revorray promptly with sufficient information for us to investigate.

Where possible, operational concerns during an event should be raised immediately so that our onsite or remote team has an opportunity to address them.

Complaints relating to completed projects should include:

the relevant project;
date;
nature of the concern; and
any supporting information.

We will review legitimate complaints and work toward a reasonable resolution.

37. Website Availability

We aim to keep our website accessible and secure.

We do not guarantee that it will always be:

uninterrupted;
error-free;
compatible with every device;
free from temporary technical problems; or
continuously available during maintenance or circumstances beyond our control.

We may modify, suspend or discontinue portions of the website where reasonably necessary.

38. External Links

Our website may contain links to websites operated by third parties.

These links may be provided for convenience or additional information.

Revorray does not control independent third-party websites and is not responsible for their content, security, availability or privacy practices.

39. Fraud and Impersonation

Clients should use official Revorray communication and payment channels.

Revorray will not be responsible for payments deliberately made to unauthorised third parties where the client ignored clearly communicated official payment instructions, except where liability arises from circumstances legally attributable to Revorray.

If you receive suspicious communication claiming to represent Revorray, please verify it with us before sending money or sensitive information.

40. Changes to These Terms

Revorray may update these Terms from time to time to reflect:

changes in our services;
changes in technology;
changes in business operations;
regulatory requirements; or
applicable law.

The latest version will be published on our website with an updated revision date.

Changes will not retrospectively alter an existing signed contract unless agreed or required by law.

41. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

42. No Waiver

Failure by Revorray to enforce a provision immediately does not necessarily constitute a permanent waiver of that provision or any other right.

43. Entire Agreement

For a specific service engagement, these Terms together with the accepted quotation, service agreement, purchase order and other expressly incorporated documents may constitute the agreement between Revorray and the client.

Project-specific written terms take precedence where they expressly differ from these general website Terms.

44. Governing Law

These Terms are governed by the laws of the Republic of Kenya unless another governing law has expressly been agreed in writing for a particular international engagement.

45. Dispute Resolution

If a dispute arises, the parties should first make reasonable efforts to resolve it through good-faith discussions.

Where the matter cannot be resolved informally, either party may exercise the rights and remedies available under the applicable agreement and Kenyan law.

Nothing in this provision prevents a party from approaching a competent court or regulatory authority where legally entitled to do so.

46. Statutory Rights

Nothing in these Terms is intended to exclude, restrict or waive any right that cannot lawfully be excluded under applicable Kenyan law.

Where a mandatory legal requirement conflicts with these Terms, the mandatory legal requirement will prevail.

47. Contact Information

For enquiries concerning these Terms & Conditions, contact:

Revorray Limited

Email: policy@revorray.com

Telephone: 254 708819576

Address:
Gifan Plaza, Miriams Rd. KItengela. Kajiado County. Kenya

Website: www.revorray.com

Terms & Conditions